Product — Self-Service Machine
Self-Service Terminals — The Queue That Serves Itself
Gaoke's self-service machine line is documented in wall-mounted and floor-standing self-service ordering machine formats, running Android or Windows with camera options — the terminals that take the order, the registration or the enquiry while your staff handle the exceptions.
Two Formats for Two Kinds of Floor
The wall-mounted ordering machine suits counters and compact premises: the terminal occupies wall, not floor, and the queue forms along the counter it serves. The floor-standing format is the lobby and food-court unit — visible from across the space, approachable from the front, and relocatable as the floor plan changes. Both formats are published with Android/Windows system choice and camera availability, the two specifications that decide integration: the system your ordering or service software runs on, and the camera for the functions — code scanning, user verification, video assistance — your service design calls for.
Self-service succeeds or fails on the software journey, not the terminal. The honest enquiry therefore starts with the application: in-house software, a named ordering platform, or a requirement for the terminal supplier to advise. State which, and the quotation configures system, camera and format around the software instead of selling hardware that the software then rejects.
Where Terminals Pay for Themselves
Quick-service restaurants remain the canonical deployment — order and pay at the terminal, collect at the counter — and the documented ordering-machine formats are aimed squarely at it. The same hardware pattern serves clinic registration, government and utility service halls, ticket and check-in points, and retail click-and-collect desks: anywhere a standard transaction queues behind a counter that should be handling non-standard ones.
For multi-site rollouts, state the site count and the format mix per site, and the software each site must run; the quotation confirms the configuration per site and is structured as a fleet schedule.
The Service Design Comes First
Terminals fail in the journey, not in the hardware: a confusing first screen, a payment step that stalls, a receipt that never comes. Before pricing terminals, walk your own transaction as a stranger — order and pay, register and confirm — and count the steps and the exceptions (cash handling, age checks, accessibility needs, a second language). The documented hardware choices then fall into place: format by floor position, system by the software that runs the journey, camera where the journey needs scanning or verification. Accessibility deserves its own sentence in the enquiry: mounting heights and reach ranges for wall-mounted units, approach space for floor-standing ones. A terminal estate designed this way is measured in completed transactions per hour; one designed by catalogue is measured in staff interventions, and the difference is the entire business case.
Specifications & Documented Options
| Formats documented | Wall-mounted self-service ordering machine · Floor-standing self-service ordering machine |
|---|---|
| Systems | Android / Windows |
| Camera | Available (documented across the machine family) |
| Applications | Restaurant ordering, registration, check-in, service halls, retail collection points |
| Buying note | State your software platform first — configuration follows the software |
Frequently Asked Questions
Can the terminals run our existing ordering software?
Android and Windows are both documented, covering the common platforms. Name your software in the enquiry and compatibility will be confirmed before quotation.
Wall-mounted or floor-standing for a small restaurant?
Wall-mounted where floor space is the constraint and the counter defines the queue; floor-standing where the terminal must attract and form its own queue. Send your floor plan dimensions for a direct recommendation.
Request a Quote — Self-Service Terminals
Tell us the service the terminal will run, the format you prefer and the software it must use. We reply with the matching configuration and an export quotation.